Terms & Conditions

Part A — Terms that apply to everyone

This part applies to every user of eHaris Events, whoever you are and however you arrived. The later parts add to it. Where a later part conflicts with this one, the later part wins for the users it describes.

1. About these terms

These terms are an agreement between you and eHaris International LLC, registered in the Qatar Financial Centre under number QFC 01336, at 9th Floor, Office No. 1, Tech Circle, QFC Tower 1 No. 98, Doha, State of Qatar. In this document "we", "us" and "the platform" mean that company, and "you" means whoever is reading.

You accept these terms when you create an account, register for an event, buy a ticket, or use our API. If you are accepting on behalf of a company or another organisation, you are confirming that you are authorised to bind it, and "you" then means that organisation.

Some events are sold under the organiser's own terms rather than ours. Where that is the case it is stated on the booking page before you commit, and the organiser's terms govern the event itself. This document still governs your use of the platform.

This version is 2026-08-09, in effect from 9 August 2026. When you agree to these terms we record which version you agreed to, so that a later revision cannot be presented as something you accepted.

2. Who we are, and what we do

We provide software. Organisers use it to publish events, take registrations and payments, check people in at the door, and communicate with the people who came. Attendees use it to find events, register, hold tickets and get in.

We do not produce, host, promote, curate or supervise events. We do not verify that an event will happen, that it will be any good, that it is safe, or that the organiser describing it has the rights or permits to hold it. Those are the organiser's responsibility, and section 14 explains what that means for you as an attendee.

3. Accounts

You can browse events and, for many events, register or buy a ticket without an account. An account is required to publish events, to manage an organisation, or to use the API.

You must give accurate details and keep them current. You are responsible for everything done through your account, and for keeping your password and any API keys confidential. Tell us promptly if you believe your account or a key has been compromised.

One person may hold several roles — you might attend events, run your own, and act for a client organisation, all under one email address. Those roles are kept separate inside the platform, and the permissions attached to one do not carry across to another.

You must be old enough to enter a binding contract where you live. If an event has its own age restriction, that is set and enforced by the organiser, not by us.

4. Acceptable use

You agree not to:

• break any law that applies to you, or use the platform to help someone else do so;
• impersonate anyone, or present yourself as connected to an organisation you have no authority to represent;
• buy tickets other than for genuine personal or business use — in particular, using automated tools, multiple accounts or false identities to get around a per-order limit;
• resell tickets for profit, or through a third-party resale site, unless the organiser has permitted it in writing;
• copy, scrape, index or bulk-extract listings, attendee data or any other content, except through the API and within its terms;
• probe, scan, overload or attempt to gain unauthorised access to the platform, its infrastructure, or any other user's data;
• forge, tamper with, duplicate or reverse-engineer a ticket QR code, badge, or check-in device credential;
• upload anything containing malware, or anything unlawful, defamatory, or infringing someone else's rights;
• use the platform to send unsolicited marketing, in breach of section 31 or of any applicable marketing law.

5. Content you give us

You keep ownership of everything you upload — event descriptions, images, logos, speaker details, badge designs, and anything else. You are responsible for having the rights to it, including for any photograph of an identifiable person.

You give us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize, and display that content, for as long as needed to run the platform and for a reasonable period afterwards in backups. If you publish an event to the public discover feed, that licence extends to showing it there and in related promotion of the platform, including search results and previews.

The licence exists so we can operate the service. It does not let us sell your content, and it ends for future use when you delete the content or close your account, subject to backups and to anything we must keep by law.

If you send us feedback or suggestions, we may use them without obligation or payment. Do not send us anything you consider confidential in that form.

6. Our intellectual property

The platform itself — its software, design, database structure, documentation and the eHaris name and marks — belongs to us or our licensors. Using the platform gives you a limited, revocable, non-transferable right to use it as intended, and nothing more. In particular you may not copy, modify, decompile, resell, sublicense or white-label the software, except that Part D permits building your own front end against our API.

Aggregated, de-identified statistics derived from platform activity — totals, trends and benchmarks that identify no person and no single organisation — belong to us, and we may use them to operate and improve the service.

7. Availability and changes

We aim to keep the platform available, but we do not promise it will be uninterrupted or error-free. We may change, add or remove features, and we may take the service down for maintenance. Where a change materially reduces a feature you rely on, we will give reasonable notice unless the change is needed for security or to comply with the law.

Some features depend on services we do not control — payment gateways, email delivery, meeting providers, map data. If one of those fails, the affected feature will fail with it.

8. Suspension and closure

You may stop using the platform at any time, and close your account from your account settings. Closing an account does not cancel orders already placed, refund anything already paid, or end obligations that have already arisen.

We may suspend or close an account, or remove content, if we reasonably believe there has been a serious or repeated breach of these terms, if we are required to by law, or if leaving it in place would create a real risk to other users. Where we can do so safely we will tell you why and give you a chance to put it right. Section 35 sets out the graduated process that applies to events specifically, and how to appeal.

9. Disclaimers

The platform is provided as it is. To the extent the law allows, we exclude all implied warranties, including fitness for a particular purpose and uninterrupted availability.

We give no warranty about events themselves: whether they will take place, what they will be like, whether the description was accurate, whether the venue is suitable or safe, or whether the organiser holds the necessary permits, insurance and licences. We are not a party to the contract between an attendee and an organiser.

10. Limits on our liability

Nothing in these terms excludes liability that cannot lawfully be excluded — including for death or personal injury caused by our negligence, or for fraud.

Subject to that, we are not liable for:

• anything an organiser does or fails to do, including cancelling, changing, or running an event badly, or failing to give a refund they owe;
• anything an attendee does, including at a venue;
• indirect or consequential loss, lost profits, lost revenue, or lost goodwill;
• loss caused by your own failure to keep credentials secure, or by content you provided.

Where we are liable, our total liability arising out of these terms in any twelve-month period is limited to the greater of (a) the platform fees we received from you in that period, and (b) the amount you paid us for the specific order the claim relates to.

11. Indemnity

If a third party brings a claim against us because of your event, your content, your use of attendee data, or your breach of these terms, you will defend us against it and cover the losses, damages and reasonable costs that result. We will tell you about the claim promptly and will not settle it without asking you first.

12. Governing law and disputes

We are established in the Qatar Financial Centre. These terms are governed by the laws and regulations of the Qatar Financial Centre and, where they do not apply, by the laws of the State of Qatar. The Qatar Financial Centre Civil and Commercial Court has jurisdiction, on a non-exclusive basis, which means we may also bring proceedings where you are based if that is where enforcement has to happen.

Before starting proceedings, please contact us at legal@eharis.com and give us a reasonable chance to resolve the matter. Most disputes about an event itself are between you and the organiser, and we will help you reach them.

If any part of these terms is found unenforceable, the rest continues to apply. Not enforcing a right straight away does not mean we have given it up.

13. Changes to these terms

We may update these terms. When we make a material change we will publish the new version here with a new version number and effective date, and give notice by email or in the product before it takes effect.

Orders already placed stay governed by the version in force when you placed them. That is why every acceptance is recorded against a version number rather than a date alone.

Part B — If you are attending an event

This part applies when you register for an event or buy a ticket, whether or not you have an account.

14. Our role in an event

The organiser sells you the ticket. We take the booking and the payment on their behalf. Your contract for the event is with the organiser, not with us. They set the price, the ticket types, the entry conditions, the refund policy and the programme, and they are responsible for actually putting the event on.

This matters most when something goes wrong. If an event is cancelled, moved, cut short, or simply not what was described, the obligation to put it right sits with the organiser. We will pass on refunds the organiser authorises, give you the records of your order, and help you reach them — but we cannot compel an organiser to refund you, and we do not underwrite their events.

Every event page names its organiser, and most give a support address. Use it first.

15. Registrations and orders

Choosing tickets does not reserve them. Your order is complete only when we confirm it and issue a reference number, and stock is allocated at that moment — so an item can sell out while it is in your basket, and a ticket held in a checkout that is not completed in time is released back for someone else.

Organisers may limit how many tickets one person can buy, may require particular information at registration, and may set a registration window that opens and closes. Some events are reviewed by the organiser before your place is confirmed; where that applies, the booking page says so before you submit.

We may cancel an order where there has been an obvious pricing error, where we reasonably suspect fraud or a breach of section 4, or where the organiser's event has been removed. If we cancel and you have paid, you get your money back.

16. Prices, fees and tax

The organiser sets ticket prices and the currency. The total shown before you confirm is the total you will be charged; if a service fee applies it is itemised there. Depending on how the organiser has configured their event, a platform fee may be included in the ticket price or added at checkout as a separate line.

Fees, discounts and totals are always calculated by us at the moment of the order, from the organiser's current configuration. Any amount quoted anywhere else — including on a custom registration page built by a third party — is indicative until the order is confirmed.

Prices include any applicable tax unless stated otherwise. Where tax is payable on the event, accounting for it is the organiser's responsibility.

Service and processing fees are generally not refunded when a refund is issued, unless the event was cancelled by the organiser or the law requires otherwise.

17. Paying

There are three ways an order gets paid, and the booking page tells you which applies:

• Free — nothing is charged and your place is confirmed immediately.
• Online — you are taken to a hosted payment page operated by a payment provider. Your card details are entered there, not here; we never see or store them. Your order is confirmed when the provider confirms the payment.
• Directly to the organiser — the organiser collects the money themselves, for example by bank transfer or in cash. Your order is recorded with payment outstanding and your ticket is not valid for entry until the organiser marks it paid. Any dispute about such a payment is between you and them.

Tickets may also be sold in person at an authorised counter. The same terms apply to those sales.

18. Your ticket

A ticket is permission to attend, granted by the organiser on the conditions they set. It is not property, and the organiser may withdraw it — refunding you where their policy or the law requires — if it was obtained in breach of these terms, or if you breach the venue's conditions of entry.

Your ticket carries a QR code. It is the key to the door: anyone holding a readable copy may be able to use it, so treat a screenshot the way you would treat cash. We are not responsible for a ticket that is lost, copied, shared, or intercepted after we deliver it, although we can usually reissue one to the email address on the order.

The code contains a reference number that any scanner can read, plus encrypted details that only authorised check-in devices can decrypt. Do not attempt to decode, alter or duplicate it.

19. Getting in

Entry is controlled by the organiser and the venue, under their rules. You may be asked for photo identification matching the name on the ticket, and admission can be refused or withdrawn without a refund if, for example:

• you do not meet an age restriction or dress code the organiser has set;
• you arrive after the stated last-admission time;
• you leave an event that operates a no-re-entry policy;
• you refuse a security search, bring a prohibited item, or behave in a way the venue considers unsafe or disruptive.

Check the organiser's conditions before you buy — those are the ones that will be applied at the door, and we cannot override them.

At the venue, your ticket may be scanned on entry and exit, a badge may be printed for you, and your arrival time recorded. Section 30 and the Privacy Policy explain what happens to that information.

Events are often photographed or filmed. Where the organiser does so, they are responsible for telling you and for any consent that requires.

20. Transfers and name changes

Whether a ticket can be passed to someone else is the organiser's decision. Where they allow it, the platform supports transferring a registration to a new attendee, and the transfer is recorded against the order.

Reselling a ticket for more than you paid, or through a third-party resale platform, is not permitted unless the organiser has expressly allowed it. Tickets bought or sold that way may be cancelled without a refund.

21. Cancellations and refunds

Refunds are the organiser's decision and the organiser's money. Each event carries the organiser's own refund policy, shown on its page. Unless that policy says otherwise, or the law where you are gives you a cancellation right, tickets are not refundable simply because you changed your mind or cannot attend.

If an event is cancelled by the organiser, you are normally entitled to the ticket price back. If it is postponed or moved, the organiser will normally either honour your ticket for the new date or offer a refund. Where the organiser authorises a refund through the platform, we process it back to the original payment method; how long it then takes to appear is up to your bank.

Where the organiser collected money directly rather than through the platform, they must refund you directly — we have no funds of yours to return.

If an organiser will not honour their own policy, tell us at support@eharis.com. We can raise it with them, act on the record of what was promised at the time of purchase, and take action on their account under section 35. We cannot pay the refund in their place.

22. Waiting lists

Some events place you on a waiting list, either because the organiser reviews every request or because the event is full. A waitlisted registration is not a confirmed place and is not charged. If a place opens and you are offered it, it may be time-limited.

23. Reward points

Where reward points are enabled, you can earn them on qualifying activity and redeem them against future purchases when you are signed in. Points:

• have no cash value and cannot be exchanged for money, sold or transferred;
• are credited to the account that made the purchase, not to the ticket holder;
• expire after the period shown in your account;
• may be reversed if the purchase that earned them is refunded or reversed;
• may be adjusted or withdrawn if they were obtained through error, abuse, or a breach of section 4.

We may change the earning rate, the redemption rate or the programme itself, with notice for changes that reduce the value of points you already hold.

24. Online events

For online and hybrid events, the organiser provides the meeting link through a third-party provider. Joining is subject to that provider's own terms. Attendance may be recorded and shared with the organiser. We are not responsible for the quality or availability of a third-party meeting service, and a joining link is personal to you.

Part C — If you are running events

This part applies to organisations that publish events, and to everyone acting for one.

25. You run the event

You are the seller and the event's producer. You are responsible for the event happening as described, for the venue, for safety, for the permits, licences, insurance and regulatory approvals your event needs, and for complying with every law that applies to it — including consumer, tax, health and safety, and data protection law.

You appoint us to take registrations and, where you have enabled it, to collect payment on your behalf. That appointment does not make us a party to your contract with your attendees, a co-organiser, or a seller of your tickets in our own right.

26. Your listing

Your event page must be accurate and not misleading: the date, the venue, what is included, the price and every fee, the age restrictions, the entry conditions, and your refund policy. If a detail changes after people have booked, you must tell them promptly.

You must have the rights to everything you publish, including images, logos, artist names and trade marks. You must not imply an endorsement, partnership or sponsorship you do not have — including with us.

27. Events we will not host

You may not use the platform for events that are unlawful where they take place, or that involve or promote:

• hatred, harassment or violence against people or groups;
• weapons, illegal drugs, or other unlawful goods and services;
• gambling, lotteries or prize draws without the required licence;
• sexual services, or sexual content involving minors in any form;
• fraud, pyramid or investment schemes, or the sale of tickets to events you have no right to sell;
• anything requiring a permit or licence you do not hold.

We may remove such an event without notice and refund its attendees, and we may report it to the authorities where the law requires.

28. Fees and money

Our fees are as agreed with you, or as published for your plan. You can configure whether a platform fee is absorbed into your ticket price or shown to the buyer at checkout, and you may add your own per-buyer or per-order charges. Whatever you choose, the buyer must see the true total before they pay.

Fees are calculated and frozen at the moment of the order. Changing your fee settings later does not alter orders already placed, so historic records keep matching what buyers were actually charged.

Where payment is taken online, funds are settled through your own payment provider account under that provider's terms and timetable. Where you have enabled direct payment, you collect the money yourself and you are solely responsible for collecting it, for receipting it, and for refunding it.

You are responsible for all taxes on your ticket sales, including registering and accounting for them. We may deduct fees due to us from amounts we hold for you, and may charge interest on overdue amounts.

Chargebacks, reversals and refunds on your events are your cost, not ours. If an attendee is owed money and you do not pay it, we may withhold settlement, suspend your events, or refund the attendee and recover the amount from you.

29. Your refund policy

You must publish a refund policy on every paid event, and you must honour it. It must be at least as generous as the law where your event takes place requires.

If you cancel an event, you must refund attendees promptly. If you postpone or relocate it, you must tell attendees and offer them either the new arrangement or a refund. Repeatedly failing to do so is a serious breach and is dealt with under section 35.

30. Attendee data

You decide what to ask your attendees and what to do with the answers, so for your attendees' personal data you are the controller and we are your processor. We process it to provide the platform to you, on your instructions, as set out in the Privacy Policy.

You must:

• have a lawful basis for everything you collect, and only ask for what you actually need;
• give your attendees your own privacy notice — ours describes what we do, not what you do;
• take care with custom registration questions: if you ask for identity documents, nationality, health information, dietary requirements that reveal a religion or medical condition, or anything else sensitive, the additional obligations that come with that data are yours under whichever data protection regime applies to you — and for an organiser registered in Qatar outside the financial centre, some categories need prior regulatory permission before you collect them at all;
• use attendee data only to run the event they registered for, and for marketing only within section 31;
• keep exported data secure — a CSV on a laptop is outside the platform's controls and entirely your responsibility;
• not sell attendee data, and not pass it to a sponsor, partner or anyone else without a lawful basis and, where required, the attendee's consent;
• pass on any request an attendee makes to access, correct or delete their data, and help us answer it.

31. Marketing to your audience

Someone registering for your event is agreeing to attend it. That is not agreement to receive marketing, and you must not treat it as such.

You may send attendees the messages needed to run the event they booked — confirmations, joining instructions, changes, reminders, and post-event practicalities. Anything promotional needs their consent, recorded through the platform's consent capture or obtained by you and evidenced.

Every marketing message must identify you as the sender and offer a working way to unsubscribe, and you must honour an unsubscribe promptly across all your events. Consent given to you does not extend to your partners or sponsors; that is a separate permission.

You may not upload a contact list to the platform and market to it unless you have consent for those contacts, and you may be asked to confirm that when importing.

32. Team members and agencies

You can invite people to your organisation and grant them capabilities. You are responsible for who you invite, for what you grant them, and for removing access when someone leaves. Actions taken by your team are treated as taken by you.

Where an agency acts for you, its access is granted by you, scoped to what you assign, and revocable by you at any time. The agency must comply with this Part as if it were you, and you remain responsible to your attendees for what it does.

33. Outlets and promoters

If you sell through counter outlets or pay promoters on commission, the arrangement is between you and them. The platform records the sales and calculates what is owed; settling it is yours to do. You are responsible for ensuring anyone selling on your behalf presents your event accurately and follows this Part, including on data and marketing.

34. Desks, kiosks and gates

Check-in desks, kiosks and gate scanners are enrolled devices holding their own credentials. You are responsible for the physical security of any device you enrol, for revoking one that is lost or no longer used, and for the staff who operate them.

A device can read attendee details from a ticket and print badges. Treat a device credential as you would a password. Kiosks are unattended by design — do not place one where a queue can read the previous person's details off the screen.

35. Moderation and appeals

Where an event or an organisation breaches these terms, we apply the least severe measure that addresses the problem, in stages:

• Warned — you are told what is wrong and asked to fix it. Nothing stops.
• Restricted — the event stops accepting new registrations. People who already booked keep their tickets and can still attend.
• Frozen — the event stops entirely, including entry for existing attendees. Reserved for cases where letting it proceed would cause real harm, such as fraud or an unsafe or unlicensed event.

We will tell you which measure has been applied and why. You may appeal, and we will review it. Where a restriction is lifted, the event resumes where it left off. A measure applied to one event does not automatically apply to your others.

36. Leaving

You may stop using the platform at any time, but you must first fulfil or refund every outstanding order. You can export your event and attendee data while your account is active, and you should do so before closing it.

After closure we delete or de-identify your data on the schedule in the Privacy Policy, except what we must keep for legal, tax or dispute-resolution reasons. Fees already incurred remain payable.

Part D — If you are building against our API

This part applies in addition to Part C, to anyone using our API to run their own registration or ticketing front end.

37. API credentials

Keys are issued per organisation and sometimes per event, in live and test environments, and as either secret keys or publishable browser keys. A secret key must never appear in client-side code. A publishable key is restricted to the origins you register and may require a bot-protection token on write operations.

You are responsible for every request made with your keys. Rotate them when a person with access leaves, and tell us immediately if one is exposed. We may revoke a key that is leaking, abused, or used outside its scope.

38. Using the API

Stay within the published rate limits and do not work around them with multiple keys. Do not use the API to build a general-purpose copy of the platform, to mirror listings, or to extract data belonging to organisations other than your own.

Prices, discounts, fees and totals are always computed by us from the event's configuration. Anything price-shaped in a request is rejected rather than ignored, so that the mistake surfaces while you are building rather than in production. Your interface must show the buyer the total we return, not one you calculated.

Your front end must correctly represent stock, availability and the registration window as the API reports them, and must not present an event as bookable when the API says it is not.

39. Consent on your own pages

Because your page carries your brand rather than ours, your attendees are not being asked to agree to our terms. By default, registrations submitted through the API are treated as having been made under your terms and your privacy notice, and you confirm with each registration that you obtained that agreement — by sending the timestamp, the location of the terms accepted, and their version.

That arrangement carries three obligations:

• you must actually present terms and a privacy notice on your page, and they must cover what the platform does with the data behind the scenes;
• your terms and notice must not be less protective of your attendees than these terms and our Privacy Policy;
• you must keep your own record of each agreement, because yours is the one that will be asked for.

Marketing consent works the same way. Through the API you may collect consent for your own messages and, separately, for your own partners. You may not collect consent on our behalf — a person on your branded page has never heard of us, and a permission gathered that way would not be a real one.

If you would rather present our terms to your buyers, tell us and we will switch your events over; the checkout will then show and record agreement to this document instead.

40. Changes to the API

We will avoid breaking changes where we reasonably can, and give notice before making one, except where a change is needed urgently for security. Keep the contact address on your credentials current — it is where those notices go.

Part E — Reference

41. Definitions

42. Contact

eHaris International LLC
9th Floor, Office No. 1, Tech Circle, QFC Tower 1 No. 98, Doha, State of Qatar

General and legal: legal@eharis.com
Order and ticket support: support@eharis.com
Privacy: privacy@eharis.com

For anything about a specific event — what is included, whether it is going ahead, or a refund — contact the organiser named on the event page first. They are the ones who can answer it.